Visitor

 • 

1 Message

Sunday, July 26th, 2026 10:57 PM

Xfinity is horrible and don't care

The pure incompetence of their training and billing department.  They had me on the phone for a week work no resolution just to tell me they couldn't accept my payment due to me making a payment with 3 cards.  They then proceed to cut off my services after they told ME!!!! they were going to have me resolution by the 21st. Guess what its the 26st and nothing.  They cut my services off.  I have been work this company for well over 14 years and have never experienced the [Edited: "Inappropriate Language"] they put me through.  There Billing team sucks they clearly don't know what they are doing but quick to talk about policy and procedures. I have always paid them and been loyal to them through there constantly increasing prices, disgusting tv plans where you really don't have anything. I sit on the phone with them for hours for a resolution for them to tell me it's a restriction on my account for 6 months because Ive paid work 3 cards. Yea you Xfinity i am leaving them. It's sad they are trash.  I can't. 

Oldest First
Selected Oldest First

Official Employee

 • 

1.6K Messages

9 hours ago

Good afternoon user_07rw8c. I can assure you this is not the experience we want for you. We do appreciate you being a loyal Xfinity member. I would be more than happy to review your account. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

forum icon

New to the Community?

Start Here