Xfinity is down YET AGAIN for multiple days with zero updates

user_4jkm75, Hi there! Thanks for taking the time out of your Friday to reach out. I totally understand how frustrating it is to have repeated interruptions and not get clear updates. I’m really sorry you’re dealing with this, especially with it impacting your ability to work from home. Weather can sometimes affect network equipment or lines, but interruptions lasting multiple days and happening this frequently definitely aren’t the experience we want for you. You've reached the right place. Our team of experts would like to take a closer look at what’s going on in your area and see if there’s a known issue or ongoing work, as well as check for any available ETA or next steps. If you’re open to it, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message so we can dig into this for you. We can also review options to help prevent this from continuing, since you shouldn’t have to deal with this month after month.