Xfinity is dishonest and each agent will tell you different things

I went through the automated service on Tuesday, 1/6/26, to request cancellation of my Xfinity services. I was given a callback and spoke with a gentleman named Alex who acknowledged that the reason for my cancellation was due to the high monthly bill of $330. After talking with him for a very long time, he put me on hold, and then he came back on the line and said that Xfinity wanted to keep me as a valued customer with over 21 years as a customer, and that he would offer me the exact same cable and internet services that I currently have for the new price of $230 per month, a $100 per month discount. He told me that I was paying too much for sure and Xfinity appreciated long-time customers like myself. He also asked me to guess how long that price freeze would be in effect and I said probably 6 months to 1 year and he told me that Xfinity would give me this $230 monthly charge for 5 years guaranteed. (Very nice offer here) 

 I explained that the new AT&T cable had already been installed so I felt like I just would need to continue with the cancellation.q

I was having a change of heart today and called the telephone number for Xfinity and spoke with a lady who I could not understand her name and she told me that they could not offer me anything like that that she could decrease my services that I currently have and then they would be able to lower my bill, but that was it. This was the first contact today so I said no thank you and hung up. 

I then proceeded to go through the automated online chat again, and I got a call back from another lady who again I did not understand her name either, and she looked at everything on my service and told me that she could not give me anything either that the $330 a month that I was paying was as good as it gets. I told her to then proceed with the cancellation which was scheduled for 12 January she said goodbye and my cable service immediately went off-line so she did a cancellation for today. 

I just unplugged all of my devices that I rented from Xfinity and I turned them into the Xfinity store here in Charleston and Xfinity has lost a very loyal customer who paid their bill on time without any delays for in total more than 30 years. 

I apologize for this being a very lengthy email and I am open to speaking with you however, at this time, I will not be using Xfinity. What a shame.

Sincerely,