heidilaf77's profile

Contributor

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55 Messages

Sunday, March 8th, 2026 9:04 PM

Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message:

451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010

Can you please help me get my Gmail address unblocked? It is a work Gmail address and I regularly send messages to my own personal Comcast email accounts. They should not be considered spam, although they may include one or two links (to webpages and videos). Nothing out of the ordinary though and nothing that should get blacklisted. 

Thank you! 

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Selected Oldest First

Official Employee

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1.7K Messages

14 hours ago

 

heidilaf77 I'm sorry to hear that you're having trouble receiving emails from your Gmail address. For email blocks or blacklisting, I would recommend contacting our Customer Security Assurance Team, as they specialize in assisting with any security email or website issues. They can be contacted by phone at 1-888-565-4329 and are available every day from 8:00 am - 12:00 am EST.

 

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