3 Messages
Xfinity is back to it's old horrible ways
Not only would I NOT recommend Xfinity to anyone, [Edited: "Solicitation"] If there were a score less then 0 I would choose that. My prices continually go up and service continues to decline back to the horrible days of Comcast old. When I tried to remove some options to save money I was told that it didn't matter because "prices are going up anyway". And when I told them that my channels freeze constantly and my internet takes 'forever' to load I was told that the equipment I have is good enough (even though it's 6 years old). I spent "5 HOURS" chatting and on the phone to finally be told that no matter what I change I'm still going to pay $300 a month to watch TV. Xfinity has become ridiculous. I'm looking into Verizon or Firestick.
XfinityJoe
Official Employee
•
814 Messages
5 months ago
@user_ox84cc Hello and thank you for reaching out via our Xfinity Community Forums. I understand your extreme frustration with your recent Xfinity experience, and I sincerely apologize for the issues you've encountered. Your feedback is incredibly valuable to us, and we are committed to using it to improve our services.
I'm truly sorry about the challenges you've faced with your service, including the constant freezes and slow internet speeds. We understand how frustrating these issues can be, and we want to work with you to find a resolution. The information you've provided about your equipment and service history will be very helpful. I'd like to take a closer look at your account to understand the specific issues you're experiencing and explore potential solutions, including reviewing your current service package and identifying any potential cost-saving options.
I know that regaining your trust will take time, but I want to assure you that we are committed to making things right. To get started, and so I can take a closer look at your account, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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