Visitor
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2 Messages
Xfinity is asking for equipment I never had.
Xfinity is asking for equipment I never had. I cancelled and they are now saying that I have a TV streaming box that I need to return to them. I never had this equipment. I only had internet access since we signed up in 2021. Don't have a TV. Just watched movies/youtube on tablet or phone. Since I cancelled, I don't seem to have access to the support chat to try to resolve this. How can I straighten this out with Xfinity?
XfinityRaul
Official Employee
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2.8K Messages
2 hours ago
@user_fa1nro Thank you for making us aware of these return equipment notifications you're receiving via Forums. I would be more than happy to help get this sorted out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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