Xfinity is an absolute nightmare!!!

I canceled my cable for streaming back in November.   I was told I'd receive a streaming box later that week.  Never happened.  Called back again and was told there was no record of my call, even though I have the phone record and the text sent by the Xfinity representative to process my cancelation.   

I chatted in this week and was transferred FOUR times and still the issue was not resolved.  Then, the second to last representative put in a ticket request and said someone would be in touch in 24-48 hours.  Then, I got transferred again to someone who supposedly could help and that person put in for a call request. 

I received the phone call and that representative had NO idea what the call was in regards to.  After spending almost an hour and a half getting transferred around via text and it was getting late in the evening, I had no patience left to explain the situation ALL OVER AGAIN.

This simple request has taken hours of my time and I'm still paying for cable that I requested to cancel months ago and my internet is constantly going down. 

What is wrong with Xfininity?  It's legit the worst company out there.