Xfinity is an absolute nightmare!!!

I canceled my cable for streaming back in November. I was told I'd receive a streaming box later that week. Never happened. Called back again and was told there was no record of my call, even though I have the phone record and the text sent by the Xfinity representative to process my cancelation.

I chatted in this week and was transferred FOUR times and still the issue was not resolved. Then, the second to last representative put in a ticket request and said someone would be in touch in 24-48 hours. Then, I got transferred again to someone who supposedly could help and that person put in for a call request.

I received the phone call and that representative had NO idea what the call was in regards to. After spending almost an hour and a half getting transferred around via text and it was getting late in the evening, I had no patience left to explain the situation ALL OVER AGAIN.

This simple request has taken hours of my time and I'm still paying for cable that I requested to cancel months ago and my internet is constantly going down.

What is wrong with Xfininity? It's legit the worst company out there.

Responses

XfinityGabriel

Official Employee

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2.4K Messages

5 months ago

6099215, Yikes! Thanks for reaching out. This is definitely not the experience we like to hear about or how we want you to feel. I can certainly understand the frustration that this can cause with never receiving that box, being transferred and having to explain the situation multiple times. I am so sorry to learn bout this experience. You've come to the right team. We are a dedicated team of specialized experts who provide solutions to cancellation and order concerns such as this. We will do everything within our power to rectify this. To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to see what happened to that box. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_73e7bf

Visitor

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1 Message

5 months ago

I had an issue with my modem. Chat with Live Agent, keep disconnected and it took more than 3 hours to resolve the issue. Then, my Bill/Statement suddenly changed to a foreign language, not English. Here are the name of the Live Agents: [Edited: Personal Information]. Live agents keep asking me to stay connected or give them a moment to review my account, etc ...... then just disconnected.

This is ridiculous.

(edited)

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for reaching out to us @user_73e7bf! I know I personally would be concerned if I could no longer read my bill. Our team would love the opportunity to turn this experience around. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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5 months ago

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Customer Service

6099215

Xfinity is an absolute nightmare!!!

XfinityGabriel

user_73e7bf

XfinityAldrik

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