3 Messages

04/15/2025 11:06 PM

Closed

Xfinity is a scam company

The day I get to cancel my service with Xfinity will be one of the greatest of my life. On numerous occasions, when I test my internet speed, I see that I am receiving between 1-5% of the speed that I pay for (my plan is 2100 Mbps; my most recent test showed that I am receiving 27 Mbps). Fiber is not available in my area yet, but I might shed a tear of joy once it finally comes in and I can be done with this company once and for all. One of my life’s missions is to dissuade everyone I know from using Xfinity. Literally any other service provider will be better.

Xfinity - be better. This world has enough scammers as it is.

Oldest First
Selected Oldest First

3 Messages

1 year ago

I’m filing a complaint with the FCC, Minnesota attorney general, and the department of commerce as we speak. This company is actually ridiculous.

Official Employee

 • 

1.5K Messages

Thank you for reaching out. @user_tih53m You have come to the right place for help! 


Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here