xFinity is a Scam, and the reps lie to you repeatedly

On 10/15/2025 I went into the online chat wanting to see if I could get my current payment reduced. I was informed by an agent that I could in dead get my plan reduced by $85 by signing up for their new "Next-Gen" account. I have had 2 gateways in my home for the past year as one is dedicated to work ONLY and one is for other family use. I asked several times if they would both work if I switched, I was told every single time, "You've got nothing to worry about, I assure you both will work." They send me the confirmation as well, and again I asked as it only listed 1 gateway on the "change" and was again assured that they could only list 1 gateway (which I have been told previously) however both would work. As soon as they made the change one stopped working, 4 hours of phone calls later I was told that the Next-Gen plan doesn't allow 2 gateways to be on the same account, and was most recently told that if I call back in after 7:30 AM that the "Loyalty Team" could revert my plan back to my old one as it was a "legacy" plan. Now I come here to do some more research and I found a few posts that say that xFinity can't revert back to legacy plans no matter how high you go up the "food chain". So because their agent lied to me, I am out the use of one of the gateways it looks like, and if they don't fix it and get both back to working tomorrow, they will be without me as a customer. AND I will make sure I will tell anyone and everyone that will listen about the [Edited - Language] poor liars that work for xFinity online chat, and at customer service...