Xfinity is a JOKE

I had a simple billing question. I was met with Xfinity only offering a phone line that hangs up on you and an AI looping responses. I solved it myself because there was no support. 

I bet if I called in right now on a new phone and wanted to set up service, a real person would magically appear on the phone. 

The Xfinity app was NOT a great place and couldn’t answer basic billing questions. It also wanted me to re-login constantly which created many failed attempts at logging in and no one to speak to about that either. 

[Edited: "Inflammatory"] A simple billing question turned into all this because they have 0 respect for customers. 

@user_vc2xb9  Our apologies for the frustration this caused you as a paying customer myself I totally understand your feelings on just wanting to get directly to a rep. I’m glad to hear you were able to resolve your concerns. One of the ways I use to navigate to a person is bypassing all the automated help, bypassing all the options to send links by selecting 2 as No. I decline everything until the rep is offered.  You will get to an option where it asks you to describe in a few words the issue you're calling for: I say Billing.

The next question asked you will want to say More options.

You should be at the authentication steps and then presented with another option to say live rep and someone should come on the line. Another option is when you're presented with the options for a text you can also take that route to request a callback during the text exchange. 

The automated system was designed to attempt to resolve your concerns through self-help first.