Xfinity internet support

Our internet and cable are out- second time in two months. Customer service was not helpful. Isn’t there something you ca do before Wednesday????? I’ve been with your company for over 25 years and I am considering switching companies bc the customer service is not good at all.
please respond with some options for fixing our internet and cable.

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XfinityAbel

Official Employee

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67 Messages

7 days ago

Hi @elizabethb1 thanks for posting on our Xfinity Forums. I'd like to do everything I can to help with the service related problems. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

(edited)

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elizabethb1

Visitor

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2 Messages

No. It wasn’t. The tech fixed it.

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9 hours ago

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XfinityJohnG

Official Employee

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2.6K Messages

I am happy to hear that the issue was fixed. If you have any other questions or concerns on your account or service we are happy to answer them from here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

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Customer Service

elizabethb1

Xfinity internet support

XfinityAbel

elizabethb1

XfinityJohnG

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