Visitor

 • 

1 Message

10/21/2026 4:00 PM

Xfinity internet spotty throughout apartment

We've had Xfinity internet for a while now and use the eero mesh system with it. About a year ago there was a power outage and when the Xfinity provider came to fix our network, he provided us a new router. Since then, internet in parts of our apartment is very spotty going in and out, even with the eeros. This is an issue we didn't have prior to the outage with the old router. Can you help with some ways to try to fix this?

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

5 hours ago

 

user_35non5 Thank you so much for reaching you to us here to day to let us know about the issue you are experiencing with your internet speeds. Can you please tell me if you have attempted any self troubleshooting steps that can be found here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting?

 

forum icon

New to the Community?

Start Here