Visitor

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1 Message

Thursday, August 21st, 2025

Xfinity Internet service address

Xfinity Internet service address Is showing old address but I have unlinked it long back and moved to new address 2 yrs back. Need to update it as I’m trying to place new order for phone upgrade but it will be delivering to old address. How to update it ?

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Official Employee

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1.9K Messages

3 days ago

 

user_po91hs, Thanks so much for reaching out to Xfinity Support. If you are not able to make the changes needed by going to Xfinity.com/myaccount, 

send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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