15 Messages
Xfinity Internet outage without Power outage!
We had no power outage but an Xfinity Internet outage 24 hours after the severe weather.
What is the cause-and-effect relation that could explain the above?
The same happened with the rainstorm on the 16th of May.
Our Xfinity Internet service provision was interrupted after the rainstorm for a few days.
Back then, we thought that the cause was a technician's mistake while working on resuming other people's services.
Now, since the events are repeating and we are still without internet after several days, we are perplexed.
Furthermore, while Xfinity internet was unavailable after the May rainstorm, my daughter was charged a few hundred dollars in a few hours for using her Xfinity mobile phone to work from home on her 5th-grade class end-of-the-year project.
Should Greg Abbott include an Internet Investigation with its Power Outages Investigation demand?
XfinitySara
Official Employee
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1.7K Messages
10 months ago
Hello, @user_92p54a - Thank you for creating a post with your shared concerns about the service issue following the recent storm. While your home address may have power, and even if it never lost power (which I'm very glad to hear), our facilities/equipment beyond your location and area could have been affected. The best thing to do when experiencing a known interruption is to utilize the Xfinity App and/or visit our Status Center for further information as it becomes available. When we don't have a specific ETR, that's usually because our field team is still determining how long the resolution might take (and we strive to provide you accurate info as fast as we can). I sincerely appreciate your patience! I know this hasn't been an easy time for those affected, and I remain hopeful that your service will be fully functional once again ASAP. Thank you for giving our technicians and engineers time to resolve this!
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EG
Expert
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110K Messages
10 months ago
Concern moved here to the Customer Service help section.
(edited)
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user_92p54a
15 Messages
9 months ago
It has been 1 week without service. After the storm, my service was taken away. I haven’t received any information whatsoever. Not one call or text. We in 77019 did not lose power. It makes no sense at all. On the map, my area doesn’t show any houses “down with outage”. Xfinity took away our service without any communication. Like many, we will be changing companies. This is ridiculous.
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