Xfinity Internet outage without Power outage!

We had no power outage but an Xfinity Internet outage 24 hours after the severe weather.

What is the cause-and-effect relation that could explain the above?

The same happened with the rainstorm on the 16th of May.

Our Xfinity Internet service provision was interrupted after the rainstorm for a few days.

Back then, we thought that the cause was a technician's mistake while working on resuming other people's services.

Now, since the events are repeating and we are still without internet after several days, we are perplexed.

Furthermore, while Xfinity internet was unavailable after the May rainstorm, my daughter was charged a few hundred dollars in a few hours for using her Xfinity mobile phone to work from home on her 5th-grade class end-of-the-year project.

Should Greg Abbott include an Internet Investigation with its Power Outages Investigation demand?