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user_3nyx9j
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Tuesday, December 3rd, 2024 2:15 AM

Xfinity Internet Issues

My WiFi has been down for hours now. It states there is a power outage nearby but this is not the case. How do I get actual help from xfinity? 

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24 days ago

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XfinityVictor

Official Employee

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967 Messages

24 days ago

 

user_3nyx9j Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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user_3nyx9j

2 Messages

I have tried to restart the modem several times. It goes back to flashing orange and occasionally green. All of my neighbors service appears to be just fine. 

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24 days ago

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XfinityVictor

Official Employee

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967 Messages

 

user_3nyx9j Is the equipment connected to a splitter?

 

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24 days ago

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