Visitor
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1 Message
Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included".
After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up. They scheduled an appointment for me and everything.
The next day, the store tells me that they CAN NOT and WILL NOT give me a wifi 7 capable device, even though their advertisements have this posted every where.... False advertisements and broken guarantees by xfinity. Very disappointing.
1. Internet plan promotions by xfinity
5‑Year Price Guarantee
No annual contract
WiFi equipment + unlimited data included
Advanced Security + parental controls
Latest WiFi 7 technology included
EG
Expert
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118.5K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.9K Messages
9 hours ago
Eligible customers can receive the XB10 in the mail, but they are not available to pick up in store. I can check your account and ship one your way if you're eligible. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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