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user_4ry2sl
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2 Messages

Tuesday, August 19th, 2025

Xfinity Internet Essentials problem

Three months ago I called Xfinity Internet Essentials customer service. I asked to reduce the payment for my Internet because I am disabled and have not worked since January 2024. I was told to wait 2 months for my payment plan to be changed. 3 months have already passed but I receive a receipt for payment for $ 43. I have already accumulated a debt of two months $ 98. Can you help me with this issue and what documents do you need to send me. On the Xfinity Internet Essentials website, I tried to apply for a discount on the Internet, but at the end of filling out the application it shows me that there is already Internet at my address and does not allow me to fill out further for benefits.

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1 day ago

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XfinityAngie

Official Employee

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2.1K Messages

1 month ago

 

user_4ry2sl, Thanks so much for reaching out to Xfinity Support. I am very sorry to hear you have been having such a difficult time. The best thing to do at this point would be to contact 1-855-8-INTERNET (1-855-846-8376) for further guidance. 

 

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user_4ry2sl

Visitor

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2 Messages

@XfinityAngie

I have called this number many times that you wrote. They can not tell me how to solve the problem and switch to the Xfinity Internet Essentials plan. Please write me instructions on how to do this correctly.

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1 month ago

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XfinityAngie

Official Employee

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2.1K Messages

 

user_4ry2sl, That is the only number I have for our Internet Essentials program. To qualify for the IE Program, you cannot be an existing Xfinity Internet customer for 90 days. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_dde1h5

Visitor

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1 Message

1 day ago

I have contacted Internet Essentials and Xfinity multiple times over the last 6 days. I Will Not be harassed by Xfinity employe any longer.  The Xfinity employee s that I have dealt with Should be Fired immediately for harassing me for the last 6 days"  FIRE THEM  they are continuing giving Xfinity a Bad reputation driving Customer's away from Xfinity 

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XfinityEva

Official Employee

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2K Messages

@user_dde1h5 I am so sorry to see that your experience has not been the best. We would love to help with your concerns. May I please ask that you send us a direct message with your full name and service address? 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 day ago

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