Visitor
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1 Message
Xfinity Internet down for 4 days
My internet has been down for 4 days now with no resolution. I have called a dozen times and they still can't get it fixed. When i initially called in on Monday June 29th they said the earliest appointment they could give me was July 4th 12-2pm. After another 4 calls I got them to give me an appointment on Wednesday July 1st. Tech did come out and said something needs replaced in that green box near road and the signal is super low. They have still not made the repair. When i call in they can't give me any updates. How can I go about getting this resolved? Is there another number I can call besides the standard Xfinity number? I work from home and this is really affecting me with not having internet.
EG
Expert
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118.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.7K Messages
3 hours ago
Please send us a DM with your name and address.
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