Visitor
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4 Messages
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount.
I tried reseting my modem, though nothing changed. I called Xfinity customer services, though they informed me it should be accurate. I have doubts it is accurate, and that there may be glitch causing it not to show the actual data usage.
I tried looking up how to send a direct message for support, though it seems I need to start a public forum in order to do so. To Xfinity Support, please assist myself with this technical issue. I would like to have this issue resolved as soon as possible. Thank you.
XfinityMartyR
Official Employee
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3.2K Messages
1 month ago
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user_pwc1e3
Visitor
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4 Messages
20 days ago
Update on this ongoing issue: a large quantity of agents have looked into this issue, though none seem to know why I am unable to view my internet data usage on my end. This issue applies to my Xfinity app, and on my computer when I look it up in my account. Just today, an agent called me back stating everyone has 0 GB on their internet data usage for April 2026. I personally find this hard to believe, though I was advised to check in next month (May 2026), when the usage resets... I am hoping it will fix itself by then, though that is wishful thinking...
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xZora
New Poster
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8 Messages
1 day ago
Also have this issue, my app shows 0gb usage, tech support/billing shows 0gp usage, but will still be billed the overage fee if I exceed the 1.2tb. Looks like this issue started in March, as my app shows little to no usage in that month, while April/May both show 0gb.
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user_pwc1e3
Visitor
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4 Messages
10 hours ago
New Update regarding my ongoing issue in not seeing my internet date usage: last week, I was able to get another ticket submitted, and a tech was able to call me back regarding the issue. His theory is: the inability to see my data usage may be due to my “outdated” personal modem.
To address the glitch, and actually use my internet speed to the fullest, I will need to purchase a new modem used for the current Xfinity internet plans. With that said, I am planning to buy a new modem sometime in the future. Hopefully when I do, it will fix the issue.
i am unsure if this help others experiencing issues seeing their data usage, though I hope it helps a little. Will post again once I get the final results.
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