Xfinity Internet Cancellation - Still getting billed

user_c9f7z4 Thank you for stopping for help with still getting billed after setting up a cancelation request. For this I will need to check into your account and billing details and get your person information to do so. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.