Visitor
•
1 Message
Xfinity installer pierced water line
During the install of a new cable line (or the subcontractor replacing the concrete sidewalk) pounded a spike through a water line, and it continues to spew water.
Visitor
•
1 Message
During the install of a new cable line (or the subcontractor replacing the concrete sidewalk) pounded a spike through a water line, and it continues to spew water.
XfinityRichard
Official Employee
•
3.7K Messages
1 hour ago
Thank you for reaching out @rallenor , and I'm very sorry to hear about this situation. A damaged water line is certainly a serious concern. Please send us a Direct Message with your full first and last name, complete service address, and any photos you may have of the damage. We'd like to review this further and ensure the appropriate team is engaged to address the issue as quickly as possible. We look forward to assisting you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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