Visitor
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4 Messages
Xfinity insists on sending me "new equipment" I do NOT want (bait and switch warning)
Why is it that Xfinity keeps sending me equipment I don't want? In the last week you've made THREE attempts to send me a new modem. The first one went to an address in a different state, so I called and wasted 90 minutes trying to talk to a live person (the texting option is useless). An agreement was made to ship another unit- fine. Next morning I get an email stating that this new modem will result in a $25 a month bill increase- none of this was mentioned in the original email and in my talk with the first rep. Xfinity JUST increased the old bill, so another $25/month was unacceptable. So, I call (wasting another couple hours) to get the second shipment stopped.
I Just want to keep the Performance Internet I have now because for me it works just fine. But Xfinity keeps trying to pressure me into services I do not want. They've even tried to sell me an upgrade to my iPhone 14 for Pete's sake!
Yesterday I got another email stating that a THIRD modem is being sent out. I call AGAIN to get this stopped wasting another 90 minutes. The rep tried calling Fed Ex and got no answer from them, but I was assured my issues would be "escalated" and it will be stopped. Nope. This afternoon FedEx tells me that third modem is on the way. I call them to try and stop it- but no luck. Only option is to pray the package actually gets to my house and deny delivery or send it back.
At this point I REALLY wish I could be done with Xfinity. I've put up with this kind of stuff for 28 years because you're the only real option in my area and have had all I can stand.
XfinityChelseaB
Official Employee
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1.2K Messages
4 months ago
Hello @petdoc, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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