user_sec3yt Thank you for reaching out to us here to let us know about the issue you are experiencing with your pre-paid Mastercard. Have you gone to xfinity.myprepaidcenter.com and activated the card already?
Yes, it’s been activated and added to my Apple wallet and I even added a pin. Anytime I try to buy something with it online, it declines and says to contact the card issuer.
user_sec3yt Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBrianH
Official Employee
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