2 Messages
Xfinity Houston Internet Outage 5 Days
Xfinity WiFi has been in a prolonged outage in Houston TX area code 77007 for 5 days straight. It is impossible to work from home under these conditions, and a $5 credit for three days of the outage barely covers my costs of relying on ATT personal data plans and running around to cafés in Houston to try to accomplish work. The prolonged outages in Houston area code 77007 is costing me money, time and my peace of mind. When will this repair to your damage lines in the 3rd largest city in America be repaired? I and many others on this area code depend on reliable internet service for a paycheck. I can understand 1 or 2 days of service and repair, but 5 days? What are you doing? How are you going to further compensate? Should I just switch to AT&T since I'm already relying on them so much while Xfinity takes a WEEK? 2 WEEKS? to sort its Houston problems? When will it be resolved?
Frustrated!
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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790 Messages
1 year ago
@LisasCultJam Thanks for posting about your interruption. We hope you're family and property is safe. If it is due to weather related damage, find all the answers to your questions on this https://www.xfinity.com/response/faqs page. It will describe how to check the status, and how to stay connected away from your home with our Xfinity Hotspots. We also have Xfinity Mobile to help lower costs and data usage on mobile devices. That will help keep you connected, though we get its not easy to move your workstation to other areas. We appreciate your patience while we work hard to get everyone connected again. Credits for service are based on actual downtime, not stress, missed events or wages. Working from home has a huge value to it, and we know how important it is to connect again right away. You can count on having a credit for the days you do not have service. If it is unexpected damage to a line, stay updated quickly with the latest information on the status page as the FAQ suggests. You can check it directly here https://www.xfinity.com/support/status, and sign up for text alerts regarding any updates. It has the latest information that we are aware of in customer service, and is updated by the techs working in the area.
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EG
Expert
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110K Messages
1 year ago
@LisasCultJam
Don't provide that requested personal / private information here on these open public forums..... Do it via a private message to the support team. Here's how;
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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Lil_Flo123
1 Message
11 months ago
Fully agree with you here, outraged with the time it takes for our wifi to come back!
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EG
Expert
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110K Messages
11 months ago
@Lil_Flo123
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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