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user_l5gdgv
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2 Messages

Wednesday, October 23rd, 2024 3:50 PM

Xfinity hot spot

My device can no longer find xfinity WiFi hotspot

I’ve been using the xfinity hotspot in my area to connect my Nintendo switch to online gaming…it’s been working fine and then all the sudden it disconnected me lastnight and my switch can no longer find the “xfinitywifi” connection I’ve been using for days. All other devices in my home can find it but now my switch cannot. Any advice? My switch won’t connect to my own xfinity WiFi so my only option was the xfinity hotspot. 

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23 days ago

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XfinityKassie

Official Employee

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1.3K Messages

23 days ago

 

user_l5gdgv Good morning! We appreciate you reaching out to our Community Forums Team for assistance with your connection. I can definitely see how it would be frustrating not being able to connect your device. I would be happy to get you in the right direction. When you try and search fro a network, are there any networks coming up to connect to? Are there any troubleshooting steps you have already tried with your Nintendo Switch? 

 

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user_l5gdgv

2 Messages

All other networks come up. 

if I could just connect using my own xfinity WiFi that would solve the problem but I keep getting a “dns resolution error” when I try to connect. I have xb7

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23 days ago

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XfinityRaul

Official Employee

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1.6K Messages

@user_l5gdgv I would be more than happy to review your account to see what we can do to get your Switch to connect to your network. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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Again

Expert

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31K Messages

23 days ago

Moved to Customer Service as this is not Accessibility/disability related.

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