Xfinity home

Don’t get Xfinity the internet is great but when it comes too Xfinity home they would try to steal your money and add hidden fees for you too pay it and it would become a balance in your account. It is unbelievable that they try to make you get the products they provide and when you do get it they would do they’re best to take your money away

Responses

Oldest First

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XfinityChristy

Official Employee

•

2.9K Messages

2 hours ago

user_499a3o I am sorry to hear you've had that experience. I can understand how frustrating it would be to see unexpected charges on your account, especially when you're trying to enjoy the service you've signed up for. I'd like the opportunity to take a closer look and see what's going on. Please send us a direct message with your full name and service address, and I'll review the account with you. If there's a billing concern or charge you have questions about, we'll do our best to explain it and help find a resolution.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_499a3o

Xfinity home

XfinityChristy

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