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montypeek
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Saturday, March 29th, 2025 2:56 AM

Xfinity home security

I have been with Xfinity for many years. I Purchased XFINITY Home security system along with six of their recommended cameras at the time of purchase.  All of My cameras went off-line after an Xfinity update.  Numerous phone calls to customer service and three on site inspections by a customer service rep have not solve the problem. It was finally determined that my cameras (which I bought from Xfinity at time of install) are no longer being supported by Xfinity!!!! The only solution I was given was to purchase new cameras (again) from Xfinity.

can anyone tell me if I’m being unreasonable?  I am at the point of canceling all services with Xfinity and moving elsewhere.

sincerely, [Edited: "Personal Information"]

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7 days ago

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XfinityRichard

Official Employee

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2.1K Messages

4 months ago

Hi there!, @montypeek Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm truly sorry for the inconvenience regarding your camera going offline. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

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user_3r6le0

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1 Message

7 days ago

Was this issue resolved? I’m literally experiencing the same issue & I’m extremely frustrated 

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XfinityThomasA

Official Employee

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2.6K Messages

Thank you for reaching out to us here for help, user_3r6le0! You've reached the right place. To begin, can you tell me a bit more about what you're experiencing and any troubleshooting steps you've taken already? Thank you.

 

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7 days ago

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montypeek

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14 Messages

@user_3r6le0​ 

NO - my issue has never been resolved. I am currently in the process of taking down all of my Xfinity cameras and going with another company for home protection. Several companies have offered to take over the service for much less fee. I am considering a company called NCA, which is out of the middle Tennessee area. Privately owned. Much improved Customer Service!!! And, they will address all of my camera issues. Still researching them however it does look very promising. Much improved Customer Service. Equipment that would not become out of date and unserviceable.

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7 days ago

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