Xfinity home security

I have been with Xfinity for many years. I Purchased XFINITY Home security system along with six of their recommended cameras at the time of purchase. All of My cameras went off-line after an Xfinity update. Numerous phone calls to customer service and three on site inspections by a customer service rep have not solve the problem. It was finally determined that my cameras (which I bought from Xfinity at time of install) are no longer being supported by Xfinity!!!! The only solution I was given was to purchase new cameras (again) from Xfinity.

can anyone tell me if I’m being unreasonable? I am at the point of canceling all services with Xfinity and moving elsewhere.

sincerely, [Edited: "Personal Information"]

Responses

XfinityRichard

Official Employee

•

1.7K Messages

2 days ago

Hi there!, @montypeek Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm truly sorry for the inconvenience regarding your camera going offline. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
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0

Customer Service

montypeek

Xfinity home security

XfinityRichard

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