2 Messages
Xfinity Home Nightmare
After a year of trying to fix the issue with my landline, I finally decided to just cancel that portion of my account ( or so I thought). A month after cancelling the phone, the whole Xfinity home service that controls my security system was not working.
I called and chatted with an insane amount of people who all told me entirely contradicting things. Ultimately I was transferred to someone that realized the home security had been removed from my account. She helped put it back on but then transferred me to someone that was going to help with the technical fixes. I was on the phone for 2 hours and then the wifi cut out and I lost connection. No one ever attempted to call me back even though they asked multiple times for a call back number.
I am now still without a solution and the automated service to help is the most useless program. I’m not getting answers to get directed to someone that can help and I’m back to square one with several hours of my life wasted.
can someone please call me and review the chat and call history. I’m at a loss and this is such a horrific experience!
XfinityKei
Official Employee
•
1.4K Messages
8 days ago
@user_b7bvnj I'm sorry to hear of your previous experience. This is not what we want for any of our customers. You'e with the right team for a resolution! Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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