Xfinity home internet , I pay for service of 300 mbps , but it is loosing its speed to 75-100 mbps , 3 devices used only

Please help me , Xfinity !

No one takes care of providing me what I pay for .

I pay you for 300 mbps. But i receive the speed only 75-100 mbps.

Changed modem and capacity is 950 mbps

Technician came to see inside my property and said signal is perfect.

He suggested to call Xfinity , but customer service doesn't help me because their comp doesn't see my issue .

Its been going on three years . I pay Xfinity full price of %50 service .

The problem could be a box which is located outside of our building and must be checked for me .

But i couldn't reach Xfinity to explain it. They are not helpful on phone.

PLEASE HELP ME TO GET RIGHT SPEED THAT I PAY YOU FOR >

Hope i will be heard .

Responses

XfinityThomasD

Official Employee

•

1.2K Messages

10 months ago

user_3zrk7z Thank you for creating a post on our Community Forums. Our team can help schedule an appointment and note what the technicians need to check.

Would you please send our team a direct message with your full name and full address?

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Customer Service

user_3zrk7z

Xfinity home internet , I pay for service of 300 mbps , but it is loosing its speed to 75-100 mbps , 3 devices used only

XfinityThomasD

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