Visitor
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8 Messages
Xfinity Home App
There are automations in the Home App that I am unable to see and/or delete. I have followed directions provided below (by text) several times with no success.
No help from ‘more details’
Also I have a faulty door sensor but have not been able to talk to tech support to schedule a tech appt
PLEASE HELP
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If you cannot see automations in the Xfinity Home app, follow these steps:
1. Tap **Try Again**.
2. If the issue persists, close the app and restart it.
3. Ensure your mobile device is connected to the Internet, as rules cannot be retrieved without an active connection.
4. If the problem continues, please contact Xfinity support for further assistance.
These steps should help you troubleshoot the issue with viewing automations in the app.
For more details see: https://t.xfin.me/7C5B3F4
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XfinityAmandaB
Official Employee
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2.3K Messages
1 day ago
Could you tell me more about what is going on with your Door sensor? Is the touchpad showing an error message in red at the top with more details?
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user_26a79d
Visitor
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8 Messages
1 day ago
Yes I am signed on to my home network
Regarding the door sensor, it is showing ‘tampered’ in red. It is the door from the garage that is by the keypad. When I came in this afternoon, the open door did not indicate the alarm was on. I figured alarm had not been set. I went into the kitchen, got keys to mailbox, went back out the garage door and alarm went off.
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