Visitor
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1 Message
Xfinity Help Chat and number are useless
I have been without service for three days, when I went to the chat it tells me that there is an outage. I called in to get a bill credit and had to deal with the worst AI system. It took me ten minutes and two calls to get a person. When I finally got a person they were the least knowledgeable person possible. For a communication company why is your communication so miserable?
XfinityKei
Official Employee
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2.6K Messages
12 hours ago
@user_rffr1b I'm sorry to hear you've been three days without service. I can help with your bill and service concerns. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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