user_d6jayn Thank you for reaching out via our Xfinity Community Forum regarding the SOS mode on your Mobile device this is not the experience we want for you while using our service or when trying to get home.
To fix SOS mode on an XM device, you can try the following steps: 1. Restart the XM device by pressing and holding the Power button for 10 seconds or by unplugging it for 10 seconds and then plugging it back in. 2. If the issue persists, access the Device Settings on the XM device by pressing the Xfinity button on the remote, selecting Settings, and then navigating to Power Preferences. 3. From there, choose the Restart option to initiate a restart of the device. 4. If none of the above steps work, please contact our XM customer support team by contacting our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
XfinityAmandaB
Official Employee
•
1.7K Messages
25 days ago
To fix SOS mode on an XM device, you can try the following steps:
1. Restart the XM device by pressing and holding the Power button for 10 seconds or by unplugging it for 10 seconds and then plugging it back in.
2. If the issue persists, access the Device Settings on the XM device by pressing the Xfinity button on the remote, selecting Settings, and then navigating to Power Preferences.
3. From there, choose the Restart option to initiate a restart of the device.
4. If none of the above steps work, please contact our XM customer support team by contacting our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
0
0