Visitor
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2 Messages
Xfinity hates poor people
I can’t even tag because my post gets deleted.
spent 12 hrs today trying to get bill down.
I’m low income.
they looped me in circles until I finally said I can’t take the harassment. They also lie about what I actually owe. I last paid Aug 10 and the rep said I owed $260. Ain’t no way.
im over this company and turning modem in tomorrow.
EG
Expert
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114K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.5K Messages
10 hours ago
Hello! Thank you for reaching out and we are very sorry to hear that you're not having a good experience with us. We'll do our best to help you and see if we can make this a much better situation for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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