Visitor
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1 Message
Xfinity hates loyalty
Loyal Xfinity customer of 5+ years. New customers are getting more benefits than I do. New customer gets Peacock and Disney+Hulu included plus 1gig internet at $60 autopay. I get $75 same speed monthly and no Disney+Hulu. Peacock included in my Walmart+. Why are loyal customers not getting the same? I was told my bill would be HIGHER if I wanted same perks as new customer. Why Xfinity, why?
Again
Expert
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34.3K Messages
2 hours ago
@user_19ae85
5+ years ago you were a new customer that got perks and benefits at the time. And those convinced you to stay as a customer. So, now you're complaining that new customers get different kinds of perks now - perks different from what you got at the time. And now you want new customer perks - again. Hey, I would like those, too, because I got no perks when I signed up - zip, zilch, zero, nada, NONE, but I am not complaining.
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XfinityCarolyn
Official Employee
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211 Messages
2 hours ago
@user_19ae85 Thanks for being part of the Xfinity family. I would be more than happy to assist you and take a look at your plans. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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