Visitor
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1 Message
Xfinity has been calling and not leaving a voicemail
Hi, I'm Danielle and recently the main account holder moved out of state so in order to keep access to the account we put myself on the account so we could maintain the account and have internet still.
However within the last two days Xfinity has called her, Rebecca, twice and has not left voicemails to let us know why they are calling.
I'm wondering why we're being contacted since I can log into the account and I don't see anything that's alerting me to do anything with the account.
Can someone let me know why we're being called?
XfinityQuemekia
Official Employee
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965 Messages
6 hours ago
Hello @danni13! Thanks for reaching out to us here on the Xfinity Community Forum! I'd be more than happy to dive into your account and see if there are any notes explaining those recent calls.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityJeffB
Official Employee
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100 Messages
4 hours ago
@danni13, thank you for working with us to get your issue resolved. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!
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