2 Messages
Xfinity gives me no way to report "tree broke my cable" because I'm in larger outage
A falling tree broke cable to my house. Because I'm within a larger outage, the Xfinity support system gives me no way to report the problem - it tells me that I have to wait until the outage is resolved. How can I report it?
Accepted Solution
XfinityEricB
Official Employee
•
2.2K Messages
1 year ago
Hello @user_te03uf, and thank you for reaching out about your downed line. I would be happy to put in a work order to get it put back up.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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