Xfinity Gigabit + Peacock Premium Not Working

I have Gigabit Plus internet and Peacock Premium is included in my plan.  I found on this forum another customer who had the same issue as I have.  I have had this issue for over ONE YEAR!!!  I have spent countless hours trying to get this resolved with Xfinity. When I login to my Peacock account, it does not have a Premium subscription and instead directs me to options to purchase a Premium plan.

Here is the customer's post which is exactly what I am experiencing:

I have Gigabit Plus internet and Peacock Premium is included in my plan. When I login to my Peacock account, it does not have a Premium subscription and instead directs me to options to purchase a Premium plan.

I am using the correct email address to login. I only have one Peacock account, and it is the same email that is the primary on my Xfinity account. 

When I visit https://customer.xfinity.com/activate-peacock, it says “Your Peacock account is already activated.” Additionally, I tried activating Peacock Premium through the Xfinity Assistant link that is discussed on these forums (https://www.xfinity.com/xfinityassistant/), but no activation banner appeared for me. I typed in "Peacock Premium Activation," and I was directed to the same activation link above, with the same results (i.e., it says the account is already activated). I have also talked with Peacock customer service, and they could not provide any help, beyond verifying that I had no other alternative email addresses linked with Peacock.

I’m not sure what to do at this point. Can you please help?  

Here is that person's follow up response on how Xfinity got this problem fixed:

An update for everyone: I sent a DM as instructed. After some back and forth, a ticket was created with Xfinity customer service. Customer service called me and escalated the issue to their Peacock team. The Peacock team "reset" the activation link here (https://customer.xfinity.com/activate-peacock), and I was then able to activate and access Peacock Premium! The Xfinity team also provided me with a credit to reimburse me for what I paid to access Peacock Premium while the Xfinity promo was not working. Problem solved, and I'm grateful for all the help!

Please help me.  Thank you.