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user_z4luqh
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Sunday, July 19th, 2026 1:04 AM

Xfinity Gift Card

Hello, I received an Xfinity gift card, but the link provided is not working, so I am unable to claim it. Has anyone else experienced this issue? I would appreciate assistance with accessing and claiming my gift card. The email its self seem a little suspect, but this is the time that they said I would be getting it.  I need assistance  Thank you!

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1 day ago

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EG

Expert

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119.4K Messages

1 day ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChristy

Official Employee

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2.9K Messages

1 day ago

 

Hello user_z4luqh, thank you for reaching out. I can understand why you'd be cautious, especially if the email seems a little unusual and the gift card is expected around this time. I'd be happy to take a closer look and help determine whether the email is legitimate and see what options are available to get your gift card claimed. Please send us a direct message with your full name and service address. Once we have that information, we'll review the details and do our best to get you pointed in the right direction. We look forward to assisting you! 😊
 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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