Visitor
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1 Message
Xfinity gift card reissue
I have two gift cards that I got with purchase of a new phone that were never used or activated. As far as I am aware federal law says the funds don’t expire for 5 years so a new card can be issued. The problem Is the website on the card is inactive the phone number says the program was closed. The new website says the card is expired and the agent at the reward department says this card was issued by a previous company that they don’t handle. Is there somebody that can help with this? Any suggestion would be greatly appreciated.
XfinityRoberto
Official Employee
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2.4K Messages
16 hours ago
Hi there and welcome to comcast @user_hel7d1. I am sorry to hear that your gift cards expired. You are in the right place and we are happy to assist you today.
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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