1 Message
Xfinity Getting Started Kit Not Shipped
On July 29th I ordered a Getting Started Kit for August 11th. The confirmation email said that I would receive a notification when they shipped it. It is now August 12th and I have yet to receive any indication that my equipment is on the way.
XfinityAdrienne
Official Employee
•
1.3K Messages
9 months ago
Good Morning, user_9rhw5u! Thank you so much for taking the time to reach out to us here today on the Xfinity Forums! I am sorry to hear about the troubles with the information regarding your equipment being shipped. Typically, an email is sent when the new equipment is sent out, but we can certainly take a look into the account to ensure that everything is processing correctly. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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