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Thursday, August 8th, 2024 4:20 AM

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Xfinity Getting Started Kit hasn't shipped.

I'm moving to a new place and purchased a Getting Started Kit with my internet plan on August 1. I asked for the kit to be delivered August 8. I still haven't gotten any confirmation that the kit has shipped, and it's now been a week. Is there any way I can get an estimate of when the kit will ship or information about if it's been delayed? 

Question

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Updated 

10 months ago

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XfinityRoberto

Official Employee

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1.7K Messages

10 months ago

Good morning and welcome to Comcast! Thank you for taking your time in reaching out to us today over our Xfinity Community Forums page! What an amazing way to communicate now these days! Congratulations on your new home. I have moved in the past and I know how crazy things can get! I will be happy to work with you today to make this as smooth and easy as possible. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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