Xfinity Gateway

I keep being told that the modem I returned over a week ago has been received but it is still showing up on my account.

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blueslover

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2 hours ago

I tried online chat and found it impossible to get a live agent. Phone calls are bogged down as well.

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blueslover Good day! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your returned equipment. It can take up to 10 business to update on your account. I'm happy to take a closer look, and provide any updates. Please send a Direct Message with your name and service address to begin.

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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2 hours ago

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Customer Service

blueslover

Xfinity Gateway

blueslover

XfinityKassie

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