user_9umpnm If you connect a different router to a network and set it up to work with a modem it would work just fine if that is what you mean. A gateway however is both a router and a modem, and you would need to replace both to have a working connection. As long as that device is listed on your account with us, and active you could use it in place of our gateway as well. However, to get a device added to your account and active requires access to the account.
I sent a picture of the serial number and the label on the bottom of it and can you tell me if I just got my equipment four months ago if this is the router and modem that they would’ve gave me because it seems to mean mine was all white and it was new and this is old And it’s His property of Comcast it’s a Mac MTA Mac and it’s gold and white
@user_9umpnm Yes, this is our XB8 Gateway Modem. We would absolutely set you up with this to provide our faster internet speeds.
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EG
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
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