1 Message
Xfinity Gateway
Hi, I hope you're doing well. I bought a Xfinity Gateway last Thursday and it hasn't arrive. In the Fedex page it says is "label created". I really need the box to have internet. Please resolve this issue :(.
1 Message
Hi, I hope you're doing well. I bought a Xfinity Gateway last Thursday and it hasn't arrive. In the Fedex page it says is "label created". I really need the box to have internet. Please resolve this issue :(.
Latoque
Expert
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29.6K Messages
2 months ago
Moved from Email forum
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XfinityMarcos
Official Employee
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1.8K Messages
2 months ago
Hello user_sevvx4, our gateways are top-notch, and I can definitely help with that tracking information. To do so, I'll need to access your account to look up the order. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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