1 Message
Xfinity Gateway
Is there any possibility I can receive a new gateway box to replace the one I currently have. I have had this one for years already and I’m looking to see if I can replace it for a new one.
1 Message
Is there any possibility I can receive a new gateway box to replace the one I currently have. I have had this one for years already and I’m looking to see if I can replace it for a new one.
XfinityAlyssaA
Official Employee
•
2K Messages
2 years ago
Good afternoon @user_ravxpo and thank you for reaching out on our Community Forums regarding replacing your gateway. We do recommend replacing your equipment every few years. We can ship a new gateway directly to your home, or you can drop by one of our XFINITY retail locations to swap it out. You can find your nearest XFINITY retail location along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers. If you'd like for us to ship one to you, please let us know and we'll be happy to assist!
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