Xfinity gateway upgrade

Recently upgraded the XB7 to XB8-T.

Live agent help at this time would have saved me time.

The Virtual assistant was NOT helpfull.

I do not see "Security" tab on my app.

I dont see option to Enable "Advanced security the GO" on my app.

For an Xfi complete customer, setting must be enabled.

How do I contact a LIVE agent ?????

Responses

Oldest First

Selected Oldest First

XfinityJamesC

Official Employee

•

2.5K Messages

22 days ago

Greetings, @user_joj110! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new gateway, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2

U

user_joj110

Visitor

•

3 Messages

Thank you. How do I post publicly. Your forum is not easy to use.

The categories , etc of posting is confusing.

The Gateway is working fine.

A great product like Xfinity Internet requires Live AGENT support.

Best long term investment for Infinity.

I prefer using the website on my PC, instead of the app.

I am a senior, and we also depend on the internet service.

Like

Reply

16 days ago

0

XfinityQue

Official Employee

•

211 Messages

user_joj110, I totally understand. You actually made a post publicly. We do appreciate you for your contribution, and reaching out regarding your concerns. As we know, being public means to not share anything information regarding who you are. You are saying your internet is working fine, is there anything we can help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

16 days ago

0

EG

Expert

•

114.3K Messages

22 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

0

Customer Service

user_joj110

Xfinity gateway upgrade

XfinityJamesC

user_joj110

XfinityQue

EG

New to the Community?