Visitor
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2 Messages
Xfinity gateway upgrade
Recently upgraded the XB7 to XB8-T.
Live agent help at this time would have saved me time.
The Virtual assistant was NOT helpfull.
I do not see "Security" tab on my app.
I dont see option to Enable "Advanced security the GO" on my app.
For an Xfi complete customer, setting must be enabled.
How do I contact a LIVE agent ?????
XfinityJamesC
Official Employee
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2.5K Messages
15 hours ago
Greetings, @user_joj110! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new gateway, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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113.9K Messages
6 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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