Visitor
•
1 Message
XFINITY Gateway Return Confirmation
Hi,
I returned an XFINITY Gateway to the Burlington, WA XFINITY store today (8/4/26) at about 4 pm PST. The store associate (Noah) stated that "the online agent already removed it" (the gateway, ostensibly when I activated my own modem). He stated he was unable to provide any kind of receipt and that one should have been emailed to me. I have not received any such email, and the gateway is still showing up in my account. The serial number is [Edit: Private Information Removed] Can you please confirm receipt of this device and that I will not be charged for it going forward? Thank you.
XfinityVianney
Official Employee
•
2.8K Messages
6 hours ago
Thank you for reaching out. To give you the most accurate answers, I'll need to dive into your account. I ask that you reach out privately, so we can cover the details. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0