Visitor
•
4 Messages
Xfinity Gateway question/upgrade
Good evening,
I got an email saying to upgrade our Xfinity gateway. I wasn't sure if this was correct as the tech replaced our old gateway with a new one when our service was installed on October 6th?
Thank you
XfinityEricB
Official Employee
•
3.8K Messages
3 hours ago
@user_8mg3ak Did you have service with us recently at another address by chance that was recently closed, or more than one active account? I've seen this happen in the past for customers who recently moved, and had service already in which the email was actually for the old account that was recently closed. I would be happy to review your account as well to confirm it wasn't referring to the one you just got. I see you sent us a Direct Message already, and if you could share your full name and address with us there I would be happy to take a look.
3
0