Visitor
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1 Message
Xfinity Gateway Not Delivered
I received an email stating that my Xfinity Gateway has arrived but I do not have it. Furthermore, I did not ever receive an email containing a tracking number or even through what service (FedEx / USPS / etc;) that it was being delivered through and so I have no way of seeing where the package was delivered in case I missed it.
EG
Expert
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115.8K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQue
Official Employee
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409 Messages
6 months ago
Hi @user_pur9nq - thanks for reaching out and welcome to our forum! A new gateway is always exciting to have but not when you receive an email about the arrival just for it to not be there. You've reached the right team, and we can look into this for you.
Please send us a direct message with your full name and service address. From there I can complete account verification and truly dig into what is happening with your account and services.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_yd6bzz
Visitor
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2 Messages
2 hours ago
We had gateway modem delivered today and it’s not working.
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