Thank you for reaching out to our Xfinity experts here today! You can definitely return your Xfinity Gateway and activate a purchased modem. You can find instructions for returning equipment here https://www.xfinity.com/support/articles/returning-your-equipment. You would also want to make sure the new device you purchase is on our approved list found here https://www.xfinity.com/support/articles/list-of-approved-cable-modems, and you can find instructions for activating your new modem here https://www.xfinity.com/support/articles/xfinity-app-activation. Please let me know if you have any other questions I can help with today!
XfinityBrianH
Official Employee
•
2.2K Messages
3 years ago
Thank you for reaching out to our Xfinity experts here today! You can definitely return your Xfinity Gateway and activate a purchased modem. You can find instructions for returning equipment here https://www.xfinity.com/support/articles/returning-your-equipment. You would also want to make sure the new device you purchase is on our approved list found here https://www.xfinity.com/support/articles/list-of-approved-cable-modems, and you can find instructions for activating your new modem here https://www.xfinity.com/support/articles/xfinity-app-activation. Please let me know if you have any other questions I can help with today!
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